For the host

Manual booking

1. Receive the request. Maybe you need to answer a question? Let's say this takes on average 3 min

2. Checking availability can take a while, especially if several administrators handle requests. But with Google Calendar or another digital calendar, it takes no more than 2 min

3. The back-and-forth is perhaps the trickiest part. You replied within 10 minutes that the time was available, but the customer takes 3 days to get back to you. Meanwhile, you received 2 other requests for the same time. So there's some ping-pong with the customer to find the right time.
We'll say 10 min and 3 hours of waiting

4. Adding it to the calendar takes 1 min if you have good routines

5. Signing the contract can take 5 min if you have good routines. But waiting for a signed contract and maybe chasing it a couple of times takes time. Let's say 1 hour of waiting

6. Key handover varies enormously. Some leave the key under the doormat, while others need a caretaker to come and hand it over. Let's say 10 min

7. Getting the key back varies just as much. Sometimes it gets lost or isn't returned in time for the next rental. Let's say 10 min

8. Sending the invoice can take some time, depending on whether the person responsible for rentals also sends invoices. It varies from place to place. Let's say on average it takes 10 min

9. Sometimes you just have to chase payment. Let's say 2 min

Gibbs booking

1. Receive the booking directly in your Gibbs admin calendar. This takes you no time 0 min.

2. Enjoy the digital life. You now have some time to spare for other things. Maybe a short coffee break? 0 min

3. Well, maybe you have a suggestion for improvement, or want to send us a smile? Since it's completely voluntary, we'll count it as 0 min 🙂

For the tenant

Manual booking

1. Sending a request can be tricky for many. Where do you start?
Let's say this takes on average 2 min

2. The back-and-forth can easily take many hours, even several days, once you include waiting time (not everyone likes answering enquiries at the weekend). It can also cost you the customer, if you don't reply fast enough.
We'll say 10 min work and 3 hours of waiting

3. Contract signing often means the tenant has to meet the host in person, or print a contract sent by email, sign it, then scan and send it back.
Let's say it takes on average 10 min

4. Collecting the key can be tricky, but it varies from place to place. Let's say on average it takes 5 min. Sometimes you have to wait for the person handing over the key. Not much time, but more frustration. 5 min of waiting

5. Returning the key. Let's say on average it takes 5 min. Sometimes you have to wait here too, say 5 min of waiting

6. Paying the invoice 5 min

Gibbs booking

1. Book by choosing an available date. This takes about 1 min

2. Pay with Vipps, Visa or Mastercard. The first time it takes about 2 min, but the next time Gibbs remembers you 🙂

3. You get the access code by SMS, and it takes less than 1 min to enter the code