For the landlord
Manual booking
1. Receive request. Maybe have to answer a question? Let's start with this averaging 3 min
2. Checking availability can quickly take some time, especially if there are several administrators who accept requests, but if you have a Google or other digital calendar, it is no more than 2 min
3. Dialogue is perhaps the most convoluted. You managed to reply to the customer that it was available within 10 minutes, but then they take 3 days to reply to you again. And in the meantime you received 2 other requests for the same time. Then there will be a bit of ping pong with the customer to find the right time.
We provide it 10 min and 3 hours waiting time
4. Add to calendar takes 1 min if you have good routines
5. Contract signing may take 5 min if you have good routines. But waiting for a signed contract and possibly nagging it a couple of times can take time. Let's say 1 hour waiting time
6. Handing over key varies extremely. Some have the key left without the "blanket", while others must have a caretaker come and deliver. Let us see 10 min
7. Getting the key back is just as varied. From time to time it is also messed up or not delivered in time for the next rental. Let us see 10 min
8. Sending the invoice can take some time, the question is whether the person responsible for the rental is the same person who also sends the invoice. It also varies from place to place. Let's say on average it takes 10 min
9. Sometimes you just have to work with a little nagging. Say 2 min
Gibbs booking
1. Receive bookings directly in your gibbs administration calendar. This does not take you time 0 min.
2. Enjoy the digital life. Now you've got some time to spare, which you can do other things with. Maybe a little coffee break? 0 min
3. Well, maybe you have suggestions for improvement or want to send us a smile? Since it is completely voluntary, we set it up 0 min 🙂
Gibbs booking
0 min work
0 min waiting time
Manual booking
53 min work
4 hours waiting time
For the tenant
Manual booking
1. Send request can be a bit complicated for many. What should you start writing?
Let's start with this averaging 2 min
2. Dialogue can quickly take many hours, and up to several days, if you include waiting time (not everyone likes to answer inquiries at the weekend). It can also lead to losing customers, since you don't have time to respond quickly enough.
We provide it 10 min work and 3 hours waiting time
3. Contract signing often takes place by the tenant having to meet the landlord physically, or print out a contract sent by email, sign it, then scan and send it back.
Let's say it takes on average 10 min
4. Collecting the key can be difficult, but it varies from place to place. Let's say on average it takes 5 min. Sometimes you have to wait for the person who delivers the key, so not much time, but more frustration 5 min waiting time
5. Return of key. Let's say on average it takes 5 min. Sometimes you have to wait here and, say, a 5 minute wait
6. Payment of invoice 5 min
Gibbs booking
1. Book by selecting an available date. This takes approx 1 min
2. Pay with vipps, visa or mastercard. The first time it takes approx 2 min, but the second time you remember gibbs 🙂
3. You will receive the access code by SMS, and it will take over 1 min to enter the code
Gibbs booking
4 min work
0 min waiting time
Manual booking
37 min work
3.1 hours waiting time
Manual time savings are based on average bookings. If you do an experiment and measure all the time spent on all the details, then more time goes by than you would think 🙂